What years of leading high-performing teams have taught me
- People are individuals. Their minds work differently. They hear and see differently. And they're motivated by different things.
- People are messy. They're unpredictable. They get angry. They get worried. Sometimes they cry or shut down. A little empathy goes a long way.
- People have legitimate insecurities. Some hide it better than others, but everyone is afraid of something. Until those fears are addressed, people focus on what worries them instead of what inspires them.
- People want to succeed. They may not know the best way to get it, but they know what's in their best interest and they go after it.
- People want leadership. They want to feel empowered and good about a job well done. If you don't lead them, they'll find someone who will.